At Iron Villain, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our refund policy is designed to ensure a fair and straightforward process for returns and refunds.

Eligibility for Returns:

• Time Frame: You have 30 days from the date of receipt to initiate a return.
• Condition of Goods: Items must be in their original, unused condition with tags still attached. Unfortunately, we cannot accept returns of used or damaged items unless they are defective.

How to Initiate a Return:

• Contact Us: Reach out to our customer service team to start the return process. We will provide you with instructions and a return shipping label.
• Prepare the Package: Securely pack the items in the original packaging, if possible.

Refund Process:

• Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Timing: Please allow for a few days for your bank or credit card company to process and post the refund.

Exceptions:

• Final Sale Items: Please note that final sale items are not eligible for returns or refunds.
• Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately so we can rectify the issue.

Shipping Costs:

• Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

• If you need to exchange an item for a different size or color, please return the original item for a refund and place a new order.

Contacting Us: If you have any questions about your return or our refund policy, please do not hesitate to contact our customer service team. We’re here to help and ensure your satisfaction with every purchase.

Thank you for choosing Iron Villain. We appreciate your business and are dedicated to ensuring a positive shopping experience.